Operations Resort Manager

Lombok
0 - 0

A Property Development and Management in Labuan Bajo is looking for a talented and enthusiastic Operations Manager (Full-time)

 Responsibilities:

  • Oversee daily operations across all departments as well as ensure smooth workflows and high service standards
  • Maintain operational efficiency while prioritizing guest satisfaction
  • Develop and enforce operational policies and procedures aligned with the resort's vision and eco-friendly principles
  • Continuously improve processes to enhance sustainability and service excellence
  • Ensure adherence to safety, hygiene, and environmental standards
  • Conduct regular audits and implement corrective measures as needed
  • Monitor guest satisfaction metrics and address escalated complaints or special requests promptly
  • Collaborate with the team to create memorable guest experience
  • Analyze financial reports and identify areas for improvement
  • Develop and implement strategies to achieve profitability and efficiency targets

Requirements

  • Indonesia Citizen 
  • Excellent written and verbal communication in English
  • Proven at least 5 years of experience working as an Operations Manager or in a related position within the hospitality industry preferably in luxury or eco-resorts
  • Energetic and innovative with a passion for exploring and creating new opportunities
  • Strong leadership and organizational skills
  • Excellent problem-solving abilities and attention to details
  • Willingness to relocate with travel expenses provided for out-of-town candidates

 

Customer Relationship
Luxury Hospitality
Operations
Administrative Work
Technical Expertise

Responsibilities

  • Oversee daily operations
  • Maintain operational efficiency
  • Develop and enforce operational policies and procedures
  • Conduct regular audits
  • Monitor guest satisfaction metrics

Must Have

  • Indonesia Citizen
  • Minimum 5 years of experience
  • Fluency in English
  • Strong leadership and organizational skills
  • Problem-solving abilities and attention to detail

Nice to have

  • Energetic and innovative
  • Experience in sustainability and eco-friendly practices
  • Ability to analyze financial reports
  • Willingness to relocate

What's great in the job?


  • Salary Range : IDR 8-15mill
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