A Travel Agency in Seminyak, Bali is looking for a talented and enthusiastic Inbound Director (Full-time)
Responsibilities:
- Supervise and coordinate the Production, Operations and Reservations departments to ensure seamless operations
- Regularly monitor objectives, performance metrics and departmental needs
- Identify and implement process improvements to boost efficiency and productivity
- Train, mentor and motivate teams to achieve goals while maintaining company standards
- Train new sales agents in sales techniques, quotation methods and client engagement
- Master and oversee all aspects of the sales process from client consultation to finalizing itineraries
- Support the sales team in achieving targets and optimizing their performance
- Monitor sales and revenue performance as well as implementing strategies to enhance results
- Identify new market opportunities and collaborate with the Production department to develop new destinations and products
- Drive the company’s B2C positioning by developing and optimizing the website in partnership with a specialized WordPress agency
- Continue implementing and monitoring sustainability strategies aligned with Travelife certification and industry standards
- Collaborate with suppliers and internal teams to promote sustainable practices.
- Conduct regular audits to evaluate the quality and sustainability of services including accommodations, guides and excursions
- Handle and resolve complaints received during trips to ensure traveler satisfaction
- Monitor post-trip feedback and identify areas for service improvement
- Build and maintain strong relationships with suppliers and partners to ensure quality and sustainability.
- Be available during the high season with no vacation or extended absences allowed
Requirements
- Indonesia Citizen
- Excellent written and verbal communication in English and France
- Proven at least 3 years experience working as a Inbound Director or in a related position within Destination Management Company (DMC)
- Proven leadership experience, with the ability to manage and motivate cross-functional teams
- Strong background in sales strategy, client relations and sustainability practices
- Familiarity with Travelife certification and implementing sustainability initiatives would be a plus
- Excellent communication, negotiation and problem-solving skills
- Proficiency in relevant tools and software including CRM and project management systems
Responsibilities
- Oversee and coordinate the Production, Operations, and Reservations teams for smooth daily operations.
- Monitor team performance and identify areas for improvement.
- Train and motivate teams to meet goals and maintain company standards.
- Manage the entire sales process, from client consultation to finalizing itineraries.
- Work with suppliers and internal teams to promote sustainability and maintain Travelife certification.
Must Have
- At least 3 years of experience as an Inbound Director or similar role in a Destination Management Company (DMC).
- Proven leadership skills with experience managing cross-functional teams.
- Fluent in both English and French, with strong communication skills.
- Experience in sales strategy and client relations.
- Familiar with CRM and project management tools.
Nice to have
- Knowledge of Travelife certification and sustainability practices in travel.
- Experience in managing B2C positioning, especially for websites.
- Ability to find new market opportunities and expand products.
- Experience in auditing services for quality and sustainability.
A Travel Agency in Seminyak, Bali is looking for a talented and enthusiastic Inbound Director (Full-time)
Responsibilities:
- Supervise and coordinate the Production, Operations and Reservations departments to ensure seamless operations
- Regularly monitor objectives, performance metrics and departmental needs
- Identify and implement process improvements to boost efficiency and productivity
- Train, mentor and motivate teams to achieve goals while maintaining company standards
- Train new sales agents in sales techniques, quotation methods and client engagement
- Master and oversee all aspects of the sales process from client consultation to finalizing itineraries
- Support the sales team in achieving targets and optimizing their performance
- Monitor sales and revenue performance as well as implementing strategies to enhance results
- Identify new market opportunities and collaborate with the Production department to develop new destinations and products
- Drive the company’s B2C positioning by developing and optimizing the website in partnership with a specialized WordPress agency
- Continue implementing and monitoring sustainability strategies aligned with Travelife certification and industry standards
- Collaborate with suppliers and internal teams to promote sustainable practices.
- Conduct regular audits to evaluate the quality and sustainability of services including accommodations, guides and excursions
- Handle and resolve complaints received during trips to ensure traveler satisfaction
- Monitor post-trip feedback and identify areas for service improvement
- Build and maintain strong relationships with suppliers and partners to ensure quality and sustainability.
- Be available during the high season with no vacation or extended absences allowed
Requirements
- Indonesia Citizen
- Excellent written and verbal communication in English and France
- Proven at least 3 years experience working as a Inbound Director or in a related position within Destination Management Company (DMC)
- Proven leadership experience, with the ability to manage and motivate cross-functional teams
- Strong background in sales strategy, client relations and sustainability practices
- Familiarity with Travelife certification and implementing sustainability initiatives would be a plus
- Excellent communication, negotiation and problem-solving skills
- Proficiency in relevant tools and software including CRM and project management systems
Responsibilities
- Oversee and coordinate the Production, Operations, and Reservations teams for smooth daily operations.
- Monitor team performance and identify areas for improvement.
- Train and motivate teams to meet goals and maintain company standards.
- Manage the entire sales process, from client consultation to finalizing itineraries.
- Work with suppliers and internal teams to promote sustainability and maintain Travelife certification.
Must Have
- At least 3 years of experience as an Inbound Director or similar role in a Destination Management Company (DMC).
- Proven leadership skills with experience managing cross-functional teams.
- Fluent in both English and French, with strong communication skills.
- Experience in sales strategy and client relations.
- Familiar with CRM and project management tools.
Nice to have
- Knowledge of Travelife certification and sustainability practices in travel.
- Experience in managing B2C positioning, especially for websites.
- Ability to find new market opportunities and expand products.
- Experience in auditing services for quality and sustainability.