Inbound Director

Seminyak
30,000,000 - 43,000,000 IDR

A Travel Agency in Seminyak, Bali is looking for a talented and enthusiastic Inbound Director (Full-time)

 Responsibilities:

  • Supervise and coordinate the Production, Operations and Reservations departments to ensure seamless operations
  • Regularly monitor objectives, performance metrics and departmental needs
  • Identify and implement process improvements to boost efficiency and productivity
  • Train, mentor and motivate teams to achieve goals while maintaining company standards
  • Train new sales agents in sales techniques, quotation methods and client engagement
  • Master and oversee all aspects of the sales process from client consultation to finalizing itineraries
  • Support the sales team in achieving targets and optimizing their performance
  • Monitor sales and revenue performance as well as implementing strategies to enhance results
  • Identify new market opportunities and collaborate with the Production department to develop new destinations and products
  • Drive the company’s B2C positioning by developing and optimizing the website in partnership with a specialized WordPress agency
  • Continue implementing and monitoring sustainability strategies aligned with Travelife certification and industry standards
  • Collaborate with suppliers and internal teams to promote sustainable practices.
  • Conduct regular audits to evaluate the quality and sustainability of services including accommodations, guides and excursions
  • Handle and resolve complaints received during trips to ensure traveler satisfaction
  • Monitor post-trip feedback and identify areas for service improvement
  • Build and maintain strong relationships with suppliers and partners to ensure quality and sustainability. 
  • Be available during the high season with no vacation or extended absences allowed

 

Requirements

  • Indonesia Citizen 
  • Excellent written and verbal communication in English and France
  • Proven at least 3 years experience working as a Inbound Director or in a related position within  Destination Management Company (DMC)
  • Proven leadership experience, with the ability to manage and motivate cross-functional teams
  • Strong background in sales strategy, client relations and sustainability practices
  • Familiarity with Travelife certification and implementing sustainability initiatives would be a plus
  • Excellent communication, negotiation and problem-solving skills
  • Proficiency in relevant tools and software including CRM and project management systems

 

DMC in Bali
Indonesian & European Culture
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Oversee and coordinate the Production, Operations, and Reservations teams for smooth daily operations.
  • Monitor team performance and identify areas for improvement.
  • Train and motivate teams to meet goals and maintain company standards.
  • Manage the entire sales process, from client consultation to finalizing itineraries.
  • Work with suppliers and internal teams to promote sustainability and maintain Travelife certification.

Must Have

  • At least 3 years of experience as an Inbound Director or similar role in a Destination Management Company (DMC).
  • Proven leadership skills with experience managing cross-functional teams.
  • Fluent in both English and French, with strong communication skills.
  • Experience in sales strategy and client relations.
  • Familiar with CRM and project management tools.

Nice to have

  • Knowledge of Travelife certification and sustainability practices in travel.
  • Experience in managing B2C positioning, especially for websites.
  • Ability to find new market opportunities and expand products.
  • Experience in auditing services for quality and sustainability.

What's great in the job?


  • Salary Range : 30-40mill
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