Guest Relations Officer

Beraban
5,000,000 - 6,000,000 IDR

A Spa in Beraban, Bali is looking for a talented and enthusiastic Guest Relations Officer (Full-time)

Responsibilities:

  • Greet guests warmly and ensure a seamless check-in and check-out process
  • Act as the primary point of contact for guests, handling inquiries, special requests and concerns professionally
  • Provide detailed information on spa treatments, wellness programs and available services
  • Build strong relationships with guests through personalized service and anticipating their needs
  • Assist with reservations, booking confirmations and appointment scheduling
  • Maintain and update guest records, profiles and preferences for future reference
  • Manage guest correspondence including emails and phone inquiries
  • Coordinate with housekeeping to ensure treatment rooms, lockers and amenities meet high standards
  • Work with operational teams to manage VIP arrangements, special requests and events
  • Assist in organizing wellness programs, workshops and social activities
  • Liaise with the Food & Beverage team to accommodate dietary needs and special requests

Requirements:

  • Indonesia Citizen 
  • Excellent written and verbal communication in English
  • Proven experience working as a Guest Relations Officer or in a related position
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a customer-focused mindset
  • Ability to multitask and work efficiently in a fast-paced environment
  • Proficiency in reservation and CRM systems is a plus