GRO/ Butler

Kerobokan Bali
0 - 0

A Luxury Villa in Uluwatu, Bali is looking for a talented and enthusiastic Guest Relations Officer (Full-time)


Responsibilities:

  • Cook simple meals if necessary 
  • Welcome guests upon arrival and provide a tour of the villa
  • Ensure guests have a smooth check-in and check-out experience
  • Address guest inquiries, requests, and concerns promptly and professionally
  • Assist guests with recommendations for activities, dining and local attractions
  • Coordinate with housekeeping and maintenance teams to ensure the villa is in top condition
  • Handle guest complaints and resolve issues efficiently
  • Maintain records of guest feedback and report any major concerns to management
  • Provide a warm and hospitable atmosphere to enhance the guest experience

Requirements:

  • Indonesian citizen
  • Excellent written and verbal communication in English
  • Proven experience working as a Guest Relations Officer or in a related position 
  • Experience in high-end villas 
  • Excellent English communication skills
  • Strong teamwork and collaboration abilities
  • Charismatic, self-confident, and firm in guest interactions
  • Warm and hospitable personality
  • Ability to cook would be a plus