Responsibilities:
Ensure that all customers receive outstanding service by maintaining a friendly welcoming atmosphere in the store and resolving complaints or issues as they arise
Be willing to learn about our health supplements and clinic services so that you can explain them to our customers.
Help drive sales by ensuring the products are attractively displayed and by speaking to customers in-store.
Help manage the bookings of clinic services like IVs and blood tests.
Work with our Procurement Manager to monitor inventory levels, manage stock replenishment, conduct regular stock checks and assist with inventory audits to minimize shrinkage
Ensure that all financial transactions including cash, credit card and returns are handled accurately and securely
Assist in creating work schedules that ensure proper coverage for shifts including weekends and holidays
Ensure that the store is clean, organized and well-maintained at all times including overseeing the setup of promotional displays
Ensure that all company policies, health and safety standards and legal regulations are followed by staff
Prepare daily, weekly and monthly sales reports for management as well as providing insights on sales trends and performance
Requirements:
Indonesian citizen
Excellent in written and spoken English communication
Proven experience working as a Shop Supervisor or in a similar role
Strong understanding of retail operations including sales, customer service and inventory management
Excellent communication and interpersonal skills, with the ability to motivate a team
Strong organizational skills and the ability to multitask
Basic proficiency in using POS (Point of Sale) systems and Microsoft Office (Excel, Word)
Ability to handle and resolve conflicts effectively
Flexibility to work during evenings, weekends and holidays as required
Responsibilities:
Ensure that all customers receive outstanding service by maintaining a friendly welcoming atmosphere in the store and resolving complaints or issues as they arise
Be willing to learn about our health supplements and clinic services so that you can explain them to our customers.
Help drive sales by ensuring the products are attractively displayed and by speaking to customers in-store.
Help manage the bookings of clinic services like IVs and blood tests.
Work with our Procurement Manager to monitor inventory levels, manage stock replenishment, conduct regular stock checks and assist with inventory audits to minimize shrinkage
Ensure that all financial transactions including cash, credit card and returns are handled accurately and securely
Assist in creating work schedules that ensure proper coverage for shifts including weekends and holidays
Ensure that the store is clean, organized and well-maintained at all times including overseeing the setup of promotional displays
Ensure that all company policies, health and safety standards and legal regulations are followed by staff
Prepare daily, weekly and monthly sales reports for management as well as providing insights on sales trends and performance
Requirements:
Indonesian citizen
Excellent in written and spoken English communication
Proven experience working as a Shop Supervisor or in a similar role
Strong understanding of retail operations including sales, customer service and inventory management
Excellent communication and interpersonal skills, with the ability to motivate a team
Strong organizational skills and the ability to multitask
Basic proficiency in using POS (Point of Sale) systems and Microsoft Office (Excel, Word)
Ability to handle and resolve conflicts effectively
Flexibility to work during evenings, weekends and holidays as required