A luxury villa property in Uluwatu is looking for an experienced, proactive, and service-oriented Villa Manager (Full Time) to oversee daily operations, lead the villa team, and ensure exceptional guest experiences while maintaining operational and financial performance
Responsibilities
Oversee all aspects of daily villa operations, including guest services, housekeeping, maintenance, front office, and security
Ensure the villa consistently meets luxury hospitality standards and delivers excellent guest experiences
Act as the main point of contact for guests, handling enquiries, special requests, complaints, and service recovery
Supervise reservations, check-ins, check-outs, and personalised guest arrangements
Develop, implement, and maintain operational SOPs to ensure service consistency and operational efficiency
Lead and manage a team of approximately 10 staff, providing direction, support, and regular performance evaluations
Handle staff recruitment, onboarding, training, scheduling, and development to maintain a strong and service-oriented team
Monitor villa maintenance, equipment conditions, and repair requirements, ensuring issues are addressed promptly
Manage operational budgets, financial reports, purchasing, inventory, and cost control
Coordinate with suppliers, contractors, and external service providers to ensure quality and cost-effective services
Ensure compliance with health, safety, security, and applicable Indonesian regulations
Handle emergency situations and coordinate appropriate responses to protect guests, staff, and property
Prepare regular operational and financial reports for Management or the Owner
Requirements
Excellent written and verbal communication in English
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Proven experience in a management position within luxury hospitality, preferably in a villa or boutique hotel
Strong understanding of villa operations, guest services, housekeeping, maintenance, and front office management
Previous experience managing and developing a team, ideally overseeing around 10 staff
Strong financial and operational management skills, including budgeting, cost control, and reporting
Excellent leadership, communication, and interpersonal skills
Strong problem-solving abilities, initiative, and the ability to make sound decisions independently
Familiarity with hospitality management systems such as Cloudbeds, RoomKeyPMS, or similar
Good knowledge of Microsoft Office, especially Excel and Word, and Google Workspace
Understanding of Balinese culture and previous experience working in Bali or Indonesia
Currently based in Bali or willing to be based in Bali
Highly organised, customer-focused, professional, and committed to maintaining high service standards
Flexible to work outside standard office hours, including weekends and public holidays when required
A luxury villa property in Uluwatu is looking for an experienced, proactive, and service-oriented Villa Manager (Full Time) to oversee daily operations, lead the villa team, and ensure exceptional guest experiences while maintaining operational and financial performance
Responsibilities
Oversee all aspects of daily villa operations, including guest services, housekeeping, maintenance, front office, and security
Ensure the villa consistently meets luxury hospitality standards and delivers excellent guest experiences
Act as the main point of contact for guests, handling enquiries, special requests, complaints, and service recovery
Supervise reservations, check-ins, check-outs, and personalised guest arrangements
Develop, implement, and maintain operational SOPs to ensure service consistency and operational efficiency
Lead and manage a team of approximately 10 staff, providing direction, support, and regular performance evaluations
Handle staff recruitment, onboarding, training, scheduling, and development to maintain a strong and service-oriented team
Monitor villa maintenance, equipment conditions, and repair requirements, ensuring issues are addressed promptly
Manage operational budgets, financial reports, purchasing, inventory, and cost control
Coordinate with suppliers, contractors, and external service providers to ensure quality and cost-effective services
Ensure compliance with health, safety, security, and applicable Indonesian regulations
Handle emergency situations and coordinate appropriate responses to protect guests, staff, and property
Prepare regular operational and financial reports for Management or the Owner
Requirements
Excellent written and verbal communication in English
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Proven experience in a management position within luxury hospitality, preferably in a villa or boutique hotel
Strong understanding of villa operations, guest services, housekeeping, maintenance, and front office management
Previous experience managing and developing a team, ideally overseeing around 10 staff
Strong financial and operational management skills, including budgeting, cost control, and reporting
Excellent leadership, communication, and interpersonal skills
Strong problem-solving abilities, initiative, and the ability to make sound decisions independently
Familiarity with hospitality management systems such as Cloudbeds, RoomKeyPMS, or similar
Good knowledge of Microsoft Office, especially Excel and Word, and Google Workspace
Understanding of Balinese culture and previous experience working in Bali or Indonesia
Currently based in Bali or willing to be based in Bali
Highly organised, customer-focused, professional, and committed to maintaining high service standards
Flexible to work outside standard office hours, including weekends and public holidays when required