A Villa in Seminyak, Bali is looking for a talented and enthusiastic Guest Relations Manager (Full-time)
Responsibilities:
- Proactively reach out to guests via chat or phone to ensure excellent guest experience
- Act as a key communication bridge between guests and management
- Maintain direct communication and reporting line with the Director
- Manage and supervise the reservations team
- Oversee daily booking operations and ensure smooth handling of guest inquiries
- Handle and monitor e-commerce and online booking channels
- Ensure high service standards and prompt resolution of guest issues
- Monitor guest feedback and implement service improvements
Requirements:
- Indonesian citizen
- Proven of working experience as a Guest Relations Manager similar role
- Excellent written and verbal communication in English
- Willing to work night shifts
- Strong communication and leadership skills
- Comfortable managing teams and coordinating across departments
A Villa in Seminyak, Bali is looking for a talented and enthusiastic Guest Relations Manager (Full-time)
Responsibilities:
- Proactively reach out to guests via chat or phone to ensure excellent guest experience
- Act as a key communication bridge between guests and management
- Maintain direct communication and reporting line with the Director
- Manage and supervise the reservations team
- Oversee daily booking operations and ensure smooth handling of guest inquiries
- Handle and monitor e-commerce and online booking channels
- Ensure high service standards and prompt resolution of guest issues
- Monitor guest feedback and implement service improvements
Requirements:
- Indonesian citizen
- Proven of working experience as a Guest Relations Manager similar role
- Excellent written and verbal communication in English
- Willing to work night shifts
- Strong communication and leadership skills
- Comfortable managing teams and coordinating across departments